What do you mean we're lost? UPDATE

The charge for this car trip just showed up on my AMEX: $200. Normally a car from JFK to my apartment is like $115. I am really not happy. My assistant has called the car service to complain, but so far no call back. I've told her if they don't reduce the fare to a reasonable level, to tell them I will never use them again. Since I spend close to $1,000 a month on car services, this is not an empty threat. More to come...